❓ 1. When will my order be processed?

Orders are processed within 1–3 business days, excluding weekends and holidays.

❓ 2. How long does shipping take?

Domestic (USA) orders typically arrive in 7 business days. Europe takes around 15 business days. International delivery varies.

❓ 3. Do you offer free shipping?

Yes! We offer free shipping on all orders within the USA and Europe.

❓ 4. Can I track my order?

Yes. Once your order ships, you’ll receive an email with a tracking number.

❓ 5. What if my package is delayed?

Please allow some extra time during peak seasons. You can always contact us for help.

❓ 6. Do you ship internationally?

Yes. We ship worldwide. Shipping rates and delivery times vary depending on the destination.

❓ 7. Are taxes and duties included?

For international orders, taxes or customs fees may apply upon delivery. These are the buyer’s responsibility.

❓ 8. What’s your return policy?

You can return items within 30 days if unused and in original packaging.

❓ 9. How do I start a return?

Email us with your order number and reason. We'll assist with return instructions.

❓ 10. Do you accept exchanges?

Yes, we accept exchanges for unused items within 30 days.

❓ 11. What if I receive a damaged product?

Please contact us immediately with photos. We’ll arrange a replacement or refund.

❓ 12. Can I cancel or change my order?

If your order hasn't shipped yet, contact us ASAP to request changes.

❓ 13. What payment methods do you accept?

We accept Visa, MasterCard, AMEX, Discover, PayPal, Apple Pay, and Google Pay.

❓ 14. Is your website secure?

Yes, we use secure encryption and SSL protection for all transactions.

❓ 15. Do you offer gift cards?

Currently not yet, but we’re working on it!

❓ 16. Can I use discount codes?

Yes, enter your code at checkout. Only one code may be used per order.

❓ 17. Do you offer wholesale or bulk pricing?

Please email us for wholesale or bulk order inquiries.

❓ 18. What do I do if my tracking number doesn’t work?

Wait 48 hours after shipment. If it still doesn't work, contact our support team.

❓ 19. Where are you located?

We are based in St. Petersburg, Florida.

❓ 20. How can I contact customer service?

See below for all contact details. We're here to help!

Email: cook.bake@outlook.com

Phone: +1 929-939-5096

Address: 5355 14TH Avenue North, St. Petersburg, FL 33710